Terms and conditions

Please read the entire agreement. By using and ordering from this website you agree to these terms. If you do not agree, please do not use this site. If you have any questions or concerns, feel free to contact us.

Returning Purchased Items

We can only accept returns of unopened kits and products, within 28 days from shipment regardless of the destination. Return shipment is the responsibility of the customer. All returns are credited as store credit upon receipt. Please contact us at info@inkonova.se before returning any package. We're reasonable people and we hope you are too. Contact us if you have any issues and we'll do our best to help you out.

Payment

We accept credit card and Paypal. Due to potential fraud and misuse, we may request additional verification information for credit card or Paypal payments. Credit cards must clear the authorization process and are only charged before shipment. Payments through Paypal are always charged at time of order.

Orders from resellers please contact us at info@inkonova.se

Customer support

Any question, issue or concern? Please contact us at info@inkonova.se, we’ll be more than happy to answer/help you. Be aware that depending on the emails volume, it can take up to 48h to answer you although most of the times we do so within 24h.

Safety

Our products are inherently dangerous if misused. Please respect your local rules and regulations and above all, use common sense. Inkonova AB is NOT liable of any

Your safety is your own responsibility, including proper use of equipment and safety gear when necessary, and determining whether you have adequate skill and experience. Electricity, and other elements used in our projects can be dangerous if not used properly and with adequate precautions. Our products are NOT to be used by persones under 18 years-old (between 16 and 18 year-old can do so with the supervision of an experienced adult).

Third-Party Links

To help providing as much information as possible about our products we use third-party links. Although we try to use appropriate external sources and information, YOU are the sole responsible of how you use that information and we are NOT liable for any information, mistakes, innacuracies, etc in the external sites or the derived consequences of following them.

Contact Information

If you have any questions about these terms, please contact us at info@inkonova.se.

Shipping

Orders usually ship within 3-5 business days. All order has a tracking number which will be sent to the customer. Depending on the customer location, expected delivery times can range from 3 to 10 business days. We cannot refund shipping fees if your package arrives late due to any natural contingency anywhere along your package's route.

You are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods. We, the shipper, can’t predict your country's customs/fee habits, so be prepared to pay full VAT on the fully declared value of your order as well as any customs fees your countries’ postal system may charge you. You can try to estimate the taxes with online Duty/Tax Calculators but they are not 100% accurate. Keep a printout of your email receipt as you may have to send a copy to your customs office. If you do not pay the required fees, VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc - we cannot issue any refunds.

The customs forms will accurately describe the contents and cost of your order. We cannot mark orders as "gift", "sample" or lower the values.

Privacy

We store your phone number, order history, email, shipping and billing addresses in your user account. For your security, credit card numbers, expiration dates, and CVV codes are not stored. User information is only used to ship goods and contact you in case of an order or shipping issue. We do not, and will never, sell or give any of your information to any third-party or send you any unsolicited advertisements.

Accuracy of Information

Although we do all our best to accurately present correct and updated information about all our products, we can’t guarantee 100% that they are so. However, if you detect any error, typo, misspelling or more importantly, inaccurate, vague, confusing or wrong information, let us know via info@inkonova.se so that we can correct it.

Indemnification

Our products are safe and function correctly if properly handle and used. Our products are NOT recommended for beginners in the multicopter’s field. Please, be careful and be aware you, the customer, are the sole responsible of derived property damages, injuries and any legal consequence derived of using our products.

Revisions to these terms of service

These terms of service may be revised at any time and from time to time by updating this posting. You should visit this page from time to time to review the current terms of service.